Privacy Policy

Privacy Policy

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE PROCESS YOUR PERSONAL INFORMATION AND WHAT CHOICES AND RIGHTS YOU HAVE IN THIS REGARD. IF YOU DO NOT AGREE WITH THE TERMS OF THIS POLICY, YOU MUST NOT ACCESS OR USE THE SITE.

Avionnerie Valdor Inc. is committed to protecting the privacy and security of your personal information. We also believe in transparency. This policy explains how we process your personal information. Please read this policy carefully to understand how we handle your personal information, as well as the rights you may have under applicable law.

IN WHAT CONTEXT DOES THIS POLICY APPLY?

This policy describes our practices regarding personal information for which we act as “data controllers” under applicable law. This includes information collected when you visit our website, www.avionnerievaldor.com (the “site”). However, this policy does not apply when we process personal information on behalf of a client. For more information about a client’s data practices, please contact that client directly. We are not responsible for the privacy and security practices of our clients.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect the following types of personal data for the purposes listed below.

CONTACT INFORMATION

If you contact us, submit a question through our contact form, inquire about our products and services, we collect your name, your company name, your professional email address, and your phone number.

We process contact information to provide you with our products and services, ensure customer support, safeguard the confidentiality and security of our site, products, and services, maintain our databases and backups, manage our relationships with you, communicate with you, and retain records of our communications with you. The legal bases for this processing are consent or, where applicable, our legitimate interests in the proper administration of our site and activities, the effective management of our customer relationships, the execution of a contract between you and us, and/or taking steps, at your request, to enter into such a contract.

ACCOUNT REGISTRATION INFORMATION

We process account registration information to provide you with our products and services, ensure customer support, safeguard the confidentiality of our products and services, maintain our databases and backups, manage our relationships with you, communicate with you, and retain records of our communications with you. The legal bases for this processing are consent or, where applicable, our legitimate interests in the proper administration of our site and activities, the effective management of our customer relationships, the execution of a contract between you and us, and/or taking steps, at your request, to enter into such a contract.

When you purchase products and services from us, our third-party payment service provider collects your credit card number, security code, and expiration date. We will only receive confirmation of your payment once it has been made. This confirmation is then associated with your transactions and other personal information.

PAYMENT INFORMATION

We process payment information to manage our business, provide you with our products and services, manage our relationships with you, and detect fraud, illegal activities, or security breaches. The legal bases for this processing are consent or, where applicable, our legitimate interests in the proper administration of our site and activities, the effective management of our customer relationships, the execution of a contract between you and us, and/or taking steps, at your request, to enter into such a contract.

COMMUNICATIONS AND INQUIRIES

If you communicate with us, in addition to your contact information, we will receive the subject of your message and any comments, content, or other information you choose to provide.

We process communications and inquiries to provide you with our products and services, ensure customer support, safeguard the confidentiality and security of our site, products, and services, maintain our databases and backups, manage our relationships with you, communicate with you, and retain records of our communications with you. The legal bases for this processing are consent or, where applicable, our legitimate interests in the proper administration of our site and activities, the effective management of our customer relationships, the execution of a contract between you and us, and/or taking steps, at your request, to enter into such a contract.

We use cookies and other similar technologies as described in the “Cookies and Similar Technologies” section of this policy. If you choose to disable cookies and similar technologies, some sections and features of the site may not function properly.

COOKIES AND SIMILAR TECHNOLOGIES

We process cookies and similar technologies to operate the site, provide you with requested content and functionality, ensure the confidentiality and security of our site, develop new products and services, improve your experience by offering more personalized service, and for purposes of analyzing its use. When required by law, we rely on your explicit consent for the use of marketing, performance, and analytical cookies and similar technologies. The legal bases for processing strictly necessary cookies serve our legitimate interests in the proper management of our site and activities.

DEVICE AND USAGE INFORMATION

When you visit the site, we automatically collect information from your browser and device, including the date and time of your visit, your location, IP address or unique device identifier, domain server, browser type, access time, and data about the pages you view.

We process device and usage information to manage the site, provide you with requested content and functionality, ensure the confidentiality and security of our site, develop new products and services, enhance your experience by offering more personalized and interactive service, and for purposes of analyzing its use. The legal bases for this processing are our legitimate interests in monitoring and improving our site.

OTHER PROCESSING ACTIVITIES

We may also process personal information as needed for the following purposes:

The establishment, exercise, or defense of legal claims, whether in court, administrative proceedings, or otherwise. (The legal bases for this processing are our legitimate interests in protecting and asserting our legal rights, your legal rights, and the legal rights of others.);

Obtaining or maintaining insurance coverage, risk management, or obtaining professional advice (the legal bases for this processing are our legitimate interests in adequately protecting our business);

Purposes that are consistent with the purposes and uses described in this policy for which your personal information was provided, connected, or incidental to such purposes.

We may process your personal information for any of the purposes and uses described in this policy under one or more of the following legal grounds:

Because it is necessary to perform the services you have requested or to comply with your instructions or other contractual obligations between you and us; To comply with our legal obligations and maintain a record of our compliance processes; Because our legitimate interests, or those of a third party recipient of your personal information, make the processing necessary, provided those interests are not overridden by your interests or fundamental rights and freedoms; Because you have chosen to publicly post or display your personal information in a public area of the site, such as a comment section; Because it is necessary to protect vital interests; Because it is necessary for the public interest; Because you have expressly provided your consent to process your personal information in a specific manner.

LOCATION OF PROCESSING

We have operations in Quebec, and personal information is transferred, stored, and processed in Quebec, where we are affiliated, partners, service providers, or agents, maintain facilities. By providing us with personal information or using the site, you accept or consent to the processing of this personal information in locations such as the United States, which may not offer the required levels of protection as in other countries.

We rely on recognized legal bases to lawfully make cross-border/international transfers of personal information, such as explicit consent, where the transfer is necessary for us to provide products and services in accordance with an agreement between you and us, or where we have taken necessary steps to ensure your personal information is adequately protected. For more information on cookies, please see our cookie policy.

HOW DO WE SHARE YOUR PERSONAL DATA?

When we act as “data controllers” or where permitted by applicable law, we may share your personal information in the following contexts.

ACQUISITIONS AND SIMILAR TRANSACTIONS

We may disclose your personal information in the event of a merger, sale, restructuring, reorganization, dissolution, or other sale or transfer of all or part of our company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings, in which personal information we hold is among the assets transferred.

LEGAL OBLIGATIONS AND LEGAL RIGHTS

We disclose your personal information in response to subpoenas, warrants, court orders, or other legal processes, or to comply with applicable laws. We may also share your personal information to establish or exercise our legal rights; to defend against a legal claim, and to investigate, prevent, or take action regarding potential illegal activities, suspected fraud, the safety of individuals or property, or a breach of contract. We may also disclose personal information when necessary to protect vital interests.

PROFESSIONAL ADVISORS

We disclose personal information to our insurers and other professional advisors, including lawyers, accountants, consultants, and auditors, who need to access your information to provide operational or other support services on our behalf.

HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION?

We will retain and use your personal information as long as necessary to fulfill the purposes for which it was collected, to comply with our operational requirements and legal obligations, to resolve disputes, to protect our assets, to provide products and services, and to enforce our contracts.

We take reasonable steps to delete personal information we collect when (1) we have a legal obligation to do so; (2) we no longer have a need to retain the information; and (3) if you request us to delete your information unless we determine that it would violate our existing and legitimate legal, regulatory, contractual, or similar obligations.

We may also decide to delete your personal information if we believe it is inaccurate, fraudulent, incomplete, or no longer necessary for our legal or operational purposes. To the extent permitted by law, we may retain and use anonymous, anonymized, and aggregated information for performance reporting, benchmarking, and other purposes, as well as for improving products and services. When we delete data, it is removed from our active servers and databases; however, it may remain in our archives when it is not practical or possible to delete it.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We have implemented security measures to protect personal information from loss, use, alteration, disclosure, or unauthorized access and to detect fraudulent identity verification activities, including when transmitting personal information in response to requests from data subjects. From time to time, we review our security procedures to consider new technologies and appropriate methods. However, no security system is perfect, and no data transmission is 100% secure.

Therefore, while we strive to protect personal information, we cannot guarantee or ensure the security of any information transmitted to or from the site or the products and services. Your use of the site is at your own risk. We cannot guarantee that your data will remain secure at all times. If a breach compromises your personal data, we will notify you, as well as any applicable regulatory bodies, when required by applicable law.

YOUR RIGHTS AND CHOICES

Please use the contact details in the “Contact Us” section at the bottom of this policy to exercise your rights and choices under this policy.

Email Preferences:

If you no longer wish to receive email communications from us, you can unsubscribe by clicking the “Unsubscribe” link at the end of our emails or by contacting us using the contact details in the “Contact Us” section at the bottom of this policy, providing your name and email address so we can identify you for the unsubscribe process. Once we receive your instructions, we will take prompt corrective action. Please note that registered users cannot opt out of receiving transactional emails related to their account.

Accuracy and Updating Your Personal Information:

Our goal is to ensure that your personal information is accurate, up-to-date, and complete. If any personal information you have provided to us is expected to change, please update your account/user profile or notify us using the contact details in the “Contact Us” section at the bottom of this website. We are not responsible for losses resulting from inaccurate, inauthentic, incomplete, or deficient personal information you provide to us.

Complaints:

If you believe your rights regarding your personal information have been violated, you can file a complaint with us by contacting us using the contact details in the “Contact Us” section at the bottom of this policy.

Individual Rights:

You may have certain rights regarding your personal data under local data protection laws, and we discuss the rights provided in different jurisdictions below. We will honor individuals’ rights where required by applicable law, and these rights may include the following:

  • Access to your personal information;
  • Learning more about how we process your personal information;
  • Correcting inaccurate personal information and, considering the purpose of processing personal information, ensuring it is complete;
  • Erasing or deleting your personal information;
  • Restricting our processing of your personal information;
  • Transferring your personal information to another data controller, where feasible;
  • Objecting to certain processing of your personal information;
  • Opting out of certain disclosures of your personal information to third parties;
  • If you are under the age of 16, or any other applicable age of consent, authorizing certain disclosures of your personal information to third parties;
  • Not being discriminated against for exercising the rights described above;
  • Not being subject to a decision based solely on automated processing, including profiling, that produces legal effects;
  • Withdrawing your consent at any time (to the extent we rely on consent), without affecting the legality of processing based on that consent before its withdrawal.

All requests should be sent to the contact details listed in the “Contact Us” section of this policy. Your personal information may be processed in response to these rights. If you exercise a right that is the responsibility of a third party, including one of our clients, we will direct you to the appropriate data controller responsible for responding to your request.

The disclosures below describe our data practices.

We have collected the following categories of personal information:

  • Identifiers;
  • Commercial information;
  • Internet or other electronic network activity information;
  • Geolocation data; • Audio, electronic, visual, or similar information;

Professional or employment-related information:

We have collected the categories of personal information listed above for the following purposes:

  • Providing you with products and services;
  • Providing customer service to you;
  • Ensuring the confidentiality and security of our site, products, and services;
  • Managing our databases and backups;
  • Managing our relationships with you;
  • Communicating with you;
  • Maintaining a record of our communications with you;
  • Operating our business;
  • Detecting fraud, illegal activities, or security breaches;
  • Operating the site;
  • Providing you with requested content and functionality;
  • Developing new products and services;
  • Improving your experience by providing more personalized and interactive service;

We have not sold categories of personal information.

We have disclosed the categories of personal information listed above for business purposes to the following third-party categories:

  1. Parent companies, subsidiaries, and affiliates;
  2. Advisors (accountants, lawyers);
  3. Service providers (data analytics, data storage, mail, marketing, website and platform administration, technical support);
  4. Operating systems and platforms.
  • Identifiers;
  • Commercial information;
  • Internet or other electronic network activity information;
  • Geolocation data;
  • Audio, electronic, visual, or similar information;
  • Professional or employment-related information.

We do not offer financial incentives, price differences, or services in exchange for the retention or sale of your personal information.

THIRD-PARTY SITES AND SERVICES

This policy does not apply to any third-party-owned applications or websites. The site may contain links to third parties as well as media or other content from third parties. These links are directed to external and third-party resources that have their own privacy policies. Due to the dynamic capabilities of the site with regard to media, links to third-party external resources may not be clear. If you click on a third-party link, you will be redirected away from the site. You can check the URL to confirm that you have left the site.

We cannot:

  • Guarantee the adequacy of privacy or security practices employed by third-party content and media or their websites;
  • Control third parties’ independent collection or use of your information;
  • Endorse third-party information, products, services, or websites accessible through links on the site. All information you provide or that is automatically collected from you by a third party will be governed by the privacy policy and terms of use of that party.

UPDATES AND CHANGES TO THIS POLICY

We may add, change, update, or modify this policy from time to time. We will post all changes to this policy on this page. The updated policy will take effect upon publication. If we make significant changes, we will also notify you through notice on the homepage of our site for a reasonable period. We may also, at our discretion, inform you by email of changes to this policy.

You must, and you acknowledge and agree that it is your responsibility to carefully review this policy from time to time before using the site, to be aware of its current terms. Your continued use of the site after the “last updated” date will constitute your acceptance of any changes and our collection and sharing of your information in accordance with the then-current policy. If you disagree with this policy and our practices, you should not use this site.

CONTACT US

If you have questions or concerns, wish to exercise your rights, or file a complaint with us, you can contact us using the information below, and we will do our best to assist you. Email: info@avionnerievaldor.com.